TERMS AND CONDITIONS

 

Thank you for accessing our Service at http://www.instairon.com (the “Website“). Please read the following Terms of Use carefully as they govern your use of the Service. Do not use the Service unless you wish to be bound by these terms because, by continuing to use any part of the Service, you confirm your acceptance of these Terms of Use. This includes use of your personal information submitted via the Website which is governed by our Privacy Policy and Cookies Policy.

For the avoidance of doubt, please note that references to "Website" in these Website Terms include any current or future version of our website http://www.Instairon.com and any InstaIron mobile application through which you access our website or services, in each case whether accessed through any current or future platform or device (including without limitation any mobile website, mobile application, affiliate website or related website for accessing our website or services that may be developed from time to time).

We reserve the right to change these terms and conditions at any time on this page. We advise you to download a copy of these terms and conditions for future reference.

The Service is for use in the United Kingdom only. You must not access the Service from any other jurisdiction. You are responsible for all compliance with laws and regulations which apply to you.

For any questions in relation to these terms and conditions please contact support@instairon.com before you place an order. If you do not accept these terms and conditions in full please do not use our Service.

These Terms of Use were last modified on 01 March 2018.

  1. Introduction
  2. Service Availability
  3. Placing an order
  4. Amending or cancelling your order
  5. Limitation of liability
  6. Our rights
  7. General

1. Introduction

www.InstaIron.com is a website operated by IronX Limited, incorporated and registered in the England and Wales, whose registered office is 60 Montague Street, Basildon, SS14 3JG, United Kingdom. Our Company registration number is 10631905. InstaIron provides a way for you to communicate your orders (“Orders”) for services (“Services”) to our partner ironing and laundry service providers (“Ironers”) displayed on the website.

2. Service availability

InstaIron offers an ordering and delivery service from our partner Ironers throughout the UK. Each Partner Ironer has a prescribed service area. This is to ensure that they can provide a reliable and efficient service. If you live outside the service areas, a message will appear on screen notifying you that ordering online will not be possible. We do not accept orders from individuals to a post code in which we do not have a Partner Ironer. Operating hours will vary depending on the availability of our partner Ironers. Please enter your postcode to view the availabilityof our Service, and then click on your chosen Ironer which will provide you with theiravailability.

3. Placing an order

When you place an order through our Service, an email thanking you for your order and confirming your order has been received and accepted by the Ironer (the "Confirmation Email") will be sent to you by us on behalf of the Ironer. The contract for the supply of any service will be between you and the Ironer and will only be formed when you have been sent the Confirmation Email by us. It is your responsibility to ensure that you have given us correct contact details including address, email and telephoneso your order can be fulfilled.
In order to avoid wastage we encourage all customers to provide their own hangers at the time of collection. Alternatively you can buy additional hangers while placing your orders. If no hangers are provided or requested, the ironed clothes will be neatly folded.
InstaIron aims to provide a quality service and it is of utmost importance to us that our Ironers comply with our standards. Please let us know if you have any comments relating to our service or Ironers by emailing us at support@instairon.com

4. Amending or cancelling your order

If you do not open the door or respond to telephonic correspondence within 5 minutes of our partner Ironers physically reaching your address, we reserve the right to leave the premises, and you will be charged for the order. You will be able to reschedule a collection/delivery in such circumstances at a £5 charge.
Once you have submitted your Order and your payment has been authorised, you may not be entitled to change or cancel your Order, nor will you be entitled to a refund, due to operational issues. Please contact our customer support team at support@instairon.com who will try their best to resolve any issues for you.
You may be able to change the time of your collection/delivery 24 hours prior to the scheduled time without any additional charge, simply contact us at support@instairon.com. Please note that the new collection/delivery time that can be selected will be dependent on the availability of your chosen Ironer.

5. Limitation of Liability

Notwithstanding any other provision, nothing in these Terms of Use shall exclude or limit either party’s liability for death or personal injury caused by that party’s negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited. If you are dissatisfied with the Service or any of these Terms of Use, your sole remedy under these Terms of Use shall be to discontinue use of the Service.
Without limiting the foregoing, we shall have no liability for any failure or delay resulting from any matter beyond our reasonable control.
Other than as set out in this Limitation of Liability section, and notwithstanding any other provision of these Terms of Use, we shall not be liable in contract, tort, negligence, statutory duty, misrepresentation or otherwise, for any loss or damage whatsoever arising from or in any way connected with these Terms of Use.
Save as expressly set out herein, all conditions, warranties and obligations which may be implied or incorporated into these Terms of Use by statute, common law, or otherwise and any liabilities arising from them are hereby expressly excluded to the extent permitted by law.
We shall not be liable for any loss of business, loss of profits, business interruption, loss of business information, loss of data, or any other pecuniary loss (even where we have been advised of the possibility of such loss or damage).
In the event that any limitation or exclusion of liability in these Terms of Use proves ineffective, then we shall not be liable to you for more than £25 in aggregate. If you register on the website or any Apps, then only the aggregate cap on liability under the agreement which you enter into upon registration shall apply.
We cannot guarantee the day or time that we will respond to any email, telephone or written enquiries or Website form submissions.
No party shall be liable to the other for any delay or non-performance of its obligations under this Agreement arising from any cause beyond its control including, without limitation, any of the following: act of God, governmental act, war, fire, flood, explosion or civil commotion. For the avoidance of doubt, this does not excuse the Customer from any payment obligations under this Agreement.
Each of the provisions of this clause shall be construed separately and independently of the others. If any provision of this agreement is judged to be illegal or unenforceable, the continuation in full force and effect of the remainder of the provisions shall not be prejudiced.

6. Our Rights

We reserve the right at all times to remove from the Service any information or materials for any reason whatsoever, and to disclose any information we deem appropriate to satisfy any applicable law, regulation, legal process, police request or governmental request. We reserve the right to restrict your access to the Service at any time without notice for any reason whatsoever.
Without prejudice to the generality of the above, we reserve the right to restrict your access to the Service at any time without notice in the event that we suspect you to be in material breach of any term of these Terms of Use.
We reserve the right to modify or discontinue temporarily or permanently all or part of the Service with or without notice without liability for any modification or discontinuance. We may vary these Terms of Use from time to time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are binding on you.

7. General

Nothing herein shall create or be deemed to create any joint venture, principal-agent or partnership relationship between the parties and neither party shall hold itself out in its advertising or otherwise in any manner which would indicate or imply any such relationship with the other.
Notwithstanding any other provision in these Terms of Use a person who is not a party hereto has no right under the Contracts (Rights of Third Parties) Act 1999 to rely upon or enforce these Terms of Use
These Terms of Use shall be subject to the laws of England and the parties shall submit to the exclusive jurisdiction of the English courts.

PRIVACY POLICY

IronX limited is committed to protecting the privacy of all visitors to our website Instairon.com and all visitors who access our website or services through any mobile application (together, "Website"). Please read the following privacy policy which explains how we use and protect your information.
By visiting and/or ordering services on this Website, you agree and where required you consent to the collection, use and transfer of your information as set out in this policy.

1. INFORMATION THAT WE COLLECT FROM YOU

When you visit the Website or make a InstaIron order through the Website, you may be asked to provide information about yourself including your name, contact details and payment information such as credit or debit card information. We may also collect information about your usage of the Website and information about you from the messages you post to the Website and the e-mails or letters you send to us.
By accessing InstaIron information and/or services using mobile digital routes such as (but not limited to) mobile, tablet or other devices/technology including mobile applications, then you should expect that InstaIron's data collection and usage as set out in this privacy policy will apply in that context too. We may collect technical information from your mobile device or your use of our services through a mobile device, for example, location data and certain characteristics of, and performance data about your device, carrier/operating system including device and connection type, IP address, mobile payment methods, interaction with other retail technology such as use of NFC Tags, QR Codes or use of mobile vouchers. Unless you have elected to remain anonymous through your device and/or platform settings, this information may be collected and use by us automatically if you use the service through your mobile device(s) via any Deliveroo mobile application, through your mobile's browser or otherwise.

2. USE OF YOUR INFORMATION

Your information will enable us to provide you with access to the relevant parts of the Website and to supply the services you have requested. It will also enable us to bill you and to contact you where necessary concerning our services. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business, for any other purpose whether statistical or analytical and to help us prevent fraud. Where appropriate, now and in the future you may have the ability to express your preferences around the use of your data as set out in this privacy policy and this may be exercised though your chosen method of using our services, for example mobile, mobile applications or any representation of our Website.
We may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the Website or our services.
Where you have indicated accordingly, you agree that we may use your information to let you know about our other products and services that may be of interest to you including services that may be the subject of direct marketing and we may contact you to do so by post, telephone, mobile messaging (e.g. SMS, MMS etc.) as well as by e-mail.
Where you have indicated accordingly, you agree that we may also share information with third parties (including those in the services, marketing and advertising sectors) to use your information in order to let you know about goods and services which may be of interest to you (by post, telephone, mobile messaging (e.g. SMS, MMS etc.) and/or e-mail) and to help us analyse the information we collect so that we can administer, support, improve and develop our business and services to you.
If you do not want us to use your data in this way or change your mind about being contacted in the future, please let us know by using the contact details set out below and/or amending your profile accordingly.
Please note that by submitting comments and feedback regarding the Website and the services, you consent to us to use such comments and feedback on the Website and in any marketing or advertising materials. We will only identify you for this purpose by your first name and the city in which you reside.

3. DISCLOSURE OF YOUR INFORMATION

The information you provide to us will be transferred to and stored on our servers.
Third parties process information such as credit card payments and provide support services related to payments for us. In addition, we may need to provide your information to any Partner Ironers that you have placed your order with. By submitting your personal data, you agree to this transfer, storing or processing. Deliveroo will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
If you have consented we may allow carefully selected third parties, including marketing and advertising companies, our affiliates and associates, to contact you occasionally about services that may be of interest to you. They may contact you by telephone, SMS as well as by e-mail. If you change your mind about being contacted by these companies in the future, please let us know by using the contact details set out below and/or by amending your profile accordingly.
If our business enters into a joint venture with, purchases or is sold to or merged with another business entity, your information may be disclosed or transferred to the target company, our new business partners or owners or their advisors.
We may use the information that you provide to us if we are under a duty to disclose or share your information in order to comply with (and/or where we believe we are under a duty to comply with) any legal obligation; or in order to enforce our Website Terms and any other agreement; or to protect the rights of Deliveroo, Partner Restaurants or others. This includes exchanging information with other companies and other organisations for the purposes of fraud protection and prevention.

4. SECURITY AND DATA RETENTION

We take steps to protect your information from unauthorised access and against unlawful processing, accidental loss, destruction and damage. We will keep your information for a reasonable period or as long as the law requires.
Where you have chosen a password which allows you to access certain parts of the Website, you are responsible for keeping this password confidential. We advise you not to share your password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will take steps to protect your information, we cannot guarantee the security of your data transmitted to the Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

5. ACCESSING AND UPDATING

You have the right to see the information we hold about you ("Access Request") and to ask us to make any changes to ensure that it is accurate and up to date. If you wish to do this, please contact us using the contact details set out below. In the event that you make an Access Request, we reserve the right to charge a fee of five pounds (£5.00) to meet our costs in providing you with details of the information we hold about you.

6. CHANGES TO OUR PRIVACY POLICY

Any changes to our Privacy Policy will be posted to the Website and, where appropriate, through e-mail notification.

7. CONTACT

All comments, queries and requests relating to our use of your information are welcomed and should be emailed at support@instairon.com